I like going to the Institute of Customer Service events. I have been a member for a dozen years or so, ever since I was at North Tyneside. I wear my badge with pride. There are so many big things that I need to think about such as where technology is going, new ways of … Continue reading Thinking about customers
My first MAC
Last week I went to my first ever Socitm MAC, that is the Society of Information Technology Managers Members’ Advisory Committee in case you were in any doubt. Sometimes acronyms do help. Although I have been chairing the regional meetings for a year now, this is the first national event I have attended, apart from … Continue reading My first MAC
Story chain
Have you ever tried a story chain? It is a nice little ice breaker to get an event going. The rules are quite simple, you split up into groups (I’ll leave the size up to you) and one of you starts a story. It can be about anything you like but as we all know … Continue reading Story chain
Coat stand
I am the Guerrilla Worker. I rock up, open up my laptop and Bob is my uncle. Work is something I do rather than somewhere I go. I have never had a problem in finding anywhere to work. Indeed, I am writing this sitting at a desk in a room on floor six of County … Continue reading Coat stand
A different projection
I like maps. I’ve always been interested in them. Old ones or new ones it doesn’t matter. They are fascinating things. I like all the detail and the wonders that you can discover. I like the way that real life is codified and represented so that we can red and interpret the information in front … Continue reading A different projection
Organisational context
Justin has been running another round of lean start-up training. It seems to be going well. It is part of our drive to change the way that we think and deliver services. The approach helps us to think about projects and product delivery in a different way, a more rapid and agile way where failure … Continue reading Organisational context
An all-inclusive ticket
I came across a programme about Andrea Camilleri the other day. He is Italy’s most read author. He wrote the Inspector Montalbano books which have been serialised on BBC 4. You may have caught them. Now this is not the kind of programme that I would have normally watched. Sure, I like his books. I … Continue reading An all-inclusive ticket
The only decision I need to make
I like talking to Mike. He helps me to do my thinking in public as Steve puts it. We were talking about decision making and the process you go through. There is a lot of rot talked about decision making. Contrary to the belief of many the role of a manager, or leader, is not … Continue reading The only decision I need to make
Risky Phil
A feint heart never won fair maiden. I don’t doubt it. It is better to have loved and lost than to have never loved at all. The world is full of such homilies. It is better to have tried and failed than to have never tried at all. That is easier said than done. Trying … Continue reading Risky Phil
Would I trust me?
Trust is something I keep coming back to. Perhaps I bang on about it a bit too much yet, for me, it goes to the very core of what we are trying to achieve as an organisation. It is our last taboo. It is the very large elephant in the room and needs to be … Continue reading Would I trust me?
Thoughts from a Guerrilla Worker 