I love this industry. I'm sitting in amongst a group of students at the first Durham hackathon #DurHack. (By the time you read this I am sure it will be over.) There must be nearly 100 people and the room is filled with creative energy. They're all here to do one thing have fun. … Continue reading Loving this industry
A new Forth Bridge
The Forth Rail Bridge proudly stands across the Firth of Forth some nine miles west of the city of Edinburgh. Its russet red metal work has a complete length of about two and a half kilometres. It is a world renowned railway icon and a testament to Victorian engineering. It truly is a product from … Continue reading A new Forth Bridge
Customer Service Strategy
We’ve made it to day 3 of Customer Service Week and today’s theme is Customer Service Strategy. Now, this story may be stretching the point in that I’m not sure that the business in question has thought about their approach to customers in a strategic way but let’s run with it. I was in need … Continue reading Customer Service Strategy
Virgin service – Understanding Complaints
It is day 2 of Customer Service Week. Today’s theme is understanding complaints and I have been saving this one up. Getting down to London and back in one day is never an easy task. I don’t like staying away and so it means and early start and a late finish if I am to … Continue reading Virgin service – Understanding Complaints
The social office
When Steve and I were down in Leeds the other day, you may remember we made the trip to Data Mill North, we had the pleasure in visiting a company called Hebe Works. It is difficult to describe exactly what work they do, as it covers a wide range of items mainly in the graphics, … Continue reading The social office
A binary question
The people have spoken. Actually they haven’t. Just under fifty two per cent of those that voted said one thing and just over forty eight per cent said the opposite. But twenty eight per cent said nothing. Whatever you feel about the result of last week’s referendum regarding the UK’s membership of the European Union, … Continue reading A binary question
Big commerce, big government
There are some great things going on across the North East region these days, especially in tech. If you have been reading this blog or following my Tweets over the last fortnight or so you will know that I seem to have been at an endless stream of conferences and trade shows. It’s funny how … Continue reading Big commerce, big government
CIO or CTO
At last week’s launch of the Harvey Nash CIO survey we got round to talking about job titles. Is there a difference between a Chief Information Officer and a Chief Technical Officer, a CIO and a CTO? There was also talk of a CMO, a Chief Marketing Officer, which is one I had never heard. … Continue reading CIO or CTO
CIO Survey
I enjoyed the panel at the launch of this year’s Harvey Nash CIO Survey. It was held at KPMG’s offices overlooking the Baltic Flour Mills on the banks of the Tyne (the queen of all the rivers). There were five of us sitting out front and about seventy people in the audience. They were mostly … Continue reading CIO Survey
The museum of our working lives (my 1000th blog)
A colleague of mine was getting herself ready to leave. I met in her office to talk about the kit that she would no longer need. It was a grand office that befitted her position. Even though she had been here for a shorter period than I had she had managed to fill it with … Continue reading The museum of our working lives (my 1000th blog)
Thoughts from a Guerrilla Worker 