The discipline of writing something every day can be trying. Some days the words come easily yet there are other days when nothing flows. Today is one of those days. I think it was Carlos Ruiz Zafon who said that the only way to write was to sit at the desk and squeeze your brain … Continue reading Writing discipline
A whacky challenge.
Neil had been given a challenge. We’d seen a lot of organisations that had been through so called modern or new ways of working or had moved to fancy new accommodation. Some has been successful whilst others hadn’t or rather some bits had worked while others were clearly work in progress. What we had seen … Continue reading A whacky challenge.
The entire world is foreign
Neil and I stayed overnight in London. It is something that I am not that keen on doing, being away from home overnight that is, but I was persuaded otherwise. The prospect of going up and down in one day is getting too much for me. We came down to visit some companies who had … Continue reading The entire world is foreign
Relationship economy
We are in a relationship economy. I have heard this said many times over the last few months. Shirley mentioned it at the last Institute of Customer Services event in Edinburgh. But what does this mean? I must admit that ever since the banking crisis the world has never felt the same. It might be … Continue reading Relationship economy
Staying safe online
It must be the conference season. Do we have such a thing or are conferences all year-round affairs? Perhaps it is just that I happen to be going to more at the moment. Next week we have our schools’ conference and in the middle of March I will be at a regional ‘Enabling Safe Business’ … Continue reading Staying safe online
Smart cities
There has been a lot of talk about smart cities, using technology to either make the cities function better or perhaps to enhance the experience that visitors enjoy. There also seems to have been a fair amount of money available to develop smart programmes yet I have been left with the impression that there has … Continue reading Smart cities
Big bang theory
The day of reckoning is drawing nigh. Around the nones of April (look it up if you need to) we are cutting over from the old customer relationship system to the new. It will be an exciting and nerve wracking time depending upon your disposition. The question on everyone’s lips however is do we go … Continue reading Big bang theory
Remote working
We’ve been having some issues with our remote access. The tool we use works very well for some yet is a little temperamental for others. Understanding the problems has been difficult enough as it involves different devices and people’s home broadband connections. It has also been very difficult to sort the wheat from the chaff … Continue reading Remote working
Seven elements of leadership
I heard that there are seven elements of leadership, just like there are seven habits of effective people and seven dwarves to go with Snow White. A quick scan of our favourite search engine shows that there may be anywhere between six and nine. I wish they would make their minds up. It turns out … Continue reading Seven elements of leadership
Consistency
We need to be more consistent. I hear this all the time in my organisation. I also hear it when I am out and about talking to colleagues in other organisations. It is a common issue. People expect us to be consistent whatever that means. I think they mean that whatever goes in, the same … Continue reading Consistency
Thoughts from a Guerrilla Worker 