A year of work in progress – day 73 (Understand)

Day 73 – 24 April 2014 and day 21 of the A to Z Blogging Challenge.

The key to solving any problem is first to understand. Doing can come later.

Our immediate reaction when faced with an issue whether it is a simple problem or a catastrophic disaster is to do something – anything. We even have a name for it, a knee-jerk reaction (reacting in habitual manner or in an unthinking manner). Doing something creates the impression that we are doing something, after all actions speak louder than words.

But problems have a cause, an incident, one thing or a string of things that come together to make them happen. With the obvious exceptions like you are on fire or are being chased by a bull the best thing that you can do when faced with a problem is to stop and think and try to understand.

What has really happened? Why has this happened? What has contributed to this happening?

Start digging. Keep your knees straight and focus your attention on peeling back the layers of guesswork, supposition and gut feeling. You’ll know that you have arrived at a true understanding when the solution to the problem becomes obvious.

The day had to arrive some time when one of the Digital Durham cabinets had been installed in the wrong place. Today was the day. I’m not sure that the wrong place was the right description as everything had been played by the rules and really had nothing to do with us as a team, other than that we are providing the money. The question is do we make the decision to move the cabinet and appease the residents by absorbing the cost or do we set a precedent that means all cabinets can be challenged?

Of course there are always three sides to a story and I was left with a bit of digging to do to get to the bottom of it all. No pun intended.

After lunch I had a meeting with a Telco and we went through most of the usual stuff. Towards the end of the meeting however they showed me some very interesting kit which allows wireless to mix with electric circuits. I asked for more details as it could be very useful.

Learning points for today: There are no straight lines in ICT; the gloss will always rub off someday and; I don’t know the people that others may expect.

Today’s enjoyment rating 7/10 – a bit of humble (or umble) pie to be eaten.

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