I’ve been reading a book of late called ‘The oarsome adventures of a fat boy rower’ by Kevin Biggar. It was leant to me by Leah from OnBrand Partners. It’s about how he went from being a couch potato (I can empathise) to winning an Atlantic rowing race. It’s a great tale of commitment, team … Continue reading Keep rowing
Customer training
Today we are trying out our new Customer First training programme as part of our membership of the Institute of Customer Service, prior to it being launched across the wider organisation. It’s all gone very well with a dozen or so willing volunteers getting involved, making positive noises about what is working and constructive comments … Continue reading Customer training
Thoughts from a Guerrilla Worker 