I’ve had a long held belief that we should not get hung up on the numbers. We measure so many things at work and make decisions based upon what the numbers say yet all they are telling us is a story. The numbers are an insight into what is happening. They are not what is … Continue reading The story is in the information
Hawkeye
Sunday 11th August and the third day of the ashes test is well underway at the Riverside ground in Chester-Le-Street. Australia’s first innings is close to the end. Anderson takes a run up and bowls. The ball bounces and strikes Lyon on the pad. The England team turn to the umpire, raise their hands in … Continue reading Hawkeye
Beanz meanz quality
When I think about quality the things that come into my head aren’t Rolex watches or Hermes scarves or shiny red Ferrari cars. No, the thing that comes into my head is a humble tin of Heinz Baked Beans. I see the tin with its bluish green label and the black crest proudly saying what … Continue reading Beanz meanz quality
I want a business like Ikea
I want a business like Ikea. No, not a flat pack furniture business although this has been something that I have considered (It was going to be based in Spain and be called Ex-Pat Flat Pack). No, I want a business that runs like the instructions you get when you buy a piece of self-assembly … Continue reading I want a business like Ikea
Lower quality = lower cost
Can you save money by providing a lower quality service? The answer is yes, well err no, or perhaps. It all depends upon what you mean. It seems like a good idea and it is a popular notion, especially in these straightened times, to consider limiting the quality of service that you provide on the … Continue reading Lower quality = lower cost
Thoughts from a Guerrilla Worker 