Customer training

Today we are trying out our new Customer First training programme as part of our membership of the Institute of Customer Service, prior to it being launched across the wider organisation.  It’s all gone very well with a dozen or so willing volunteers getting involved, making positive noises about what is working and constructive comments … Continue reading Customer training

The art of the pedant

According to my dictionary, a pedant is a person who makes an excessive or inappropriate display of learning, a person who over emphasises rules or minor details.  The word comes from the French pédant apparently or the even earlier Italian pedante, both referring to a teacher or schoolmaster (am I allowed to say master now … Continue reading The art of the pedant

Another business shutting down

There is another shop shutting down in the high street in my own home town.  It is a book shop this time.  Whilst our town seems to have weathered the financial storm better than most, some recent events have conspired to make business very difficult.  Another small business is going and so some more people … Continue reading Another business shutting down