Customer satisfaction

Today I have been to a great event laid on by the Institute of Customer Service Institute of Customer Service   It was one of their regular forums but this time the subject was measuring and using customer satisfaction.  This builds on the recently announced figures by the institute on their UK Customer Satisfaction Index July … Continue reading Customer satisfaction

The role of physics in local government1

Physics, chemistry, biology and local government, that is the order in which they evolved on this earth.  It is probably then same across the universe.  There is definitely physics throughout time and space and certainly chemistry and it is very likely that there is biology beyond our own little sphere.  If there is and there … Continue reading The role of physics in local government1

Lilliput on rails

If you don’t believe in parallel universes then you should have made a visit to the Parks Sports Centre at North Shields to see the model railway exhibition at Railex North East 2012.  With forty different layouts, fourteen different demonstrations and twenty three different traders it was some event.  The exhibition space took up the … Continue reading Lilliput on rails

Berwick Rangers

Today was a great day on the south bank of the Tweed.  It was the most exciting thing to happen in Berwick, England’s most northerly town, since the last most exciting thing to happen there.  It was the day that Glasgow Rangers, one of Scotland’s biggest football clubs and former darlings of the Scottish Premier … Continue reading Berwick Rangers

London

London, ah London, the centre of the known universe, the most happening city on the face of the globe, the place where all life exists.  If it doesn’t happen here then it hasn’t existed, everywhere else is in its shade, nothing happens in its purlieus.  It’s a polyglot, a veritable tower of babel with millions … Continue reading London