How much does it cost to have high availability touchdown office space? 99p an hour that’s how much. If your work requires you to be about and about, if you are always on the move then having access to somewhere where you can connect to your systems in a secure way, to make use of … Continue reading Low cost office accommodation
I want a business like Ikea
I want a business like Ikea. No, not a flat pack furniture business although this has been something that I have considered (It was going to be based in Spain and be called Ex-Pat Flat Pack). No, I want a business that runs like the instructions you get when you buy a piece of self-assembly … Continue reading I want a business like Ikea
In a community
I’ve joined a community. Well, I’ve really been a member of it for some time but I had never thought about it in this way before. It’s a community of interest, a COI, a collection of individuals brought together by a common interest or purpose. If we were in the phone book you would find … Continue reading In a community
Back to the floor
As part of our celebrations of National Customer Service Week the management team have gone back to the floor. We have been pursuing a belief that the road to true enlightenment about our business can only be achieved through a deep understanding of what really goes on, as opposed to what we think goes on … Continue reading Back to the floor
In praise of planning
I had the privilege of listening to John Seddon present in Durham last week. He is the managing director of Vanguard and an advocate of using an approach to transforming businesses and the public sector using principles akin to the Toyota manufacturing process. I have seen him present several times and have always found him … Continue reading In praise of planning
The forth utility
Bill watched the television, remote in hand as the update bar crept across the screen, 87%, 92%, almost there and with a flicker the picture appeared. He pressed a few buttons, ran up and down the channels to make sure everything was working and turned to his daughter. ‘There you go Nora, you’re in the … Continue reading The forth utility
The role of physics in local government 2
Everything that happens in local government, as in any organisation, is determined by the people that work in it and all human activity is underpinned by our biology. This is in turn dependent upon the thousands and millions of chemical reactions that take place in our bodies which in turn adhere to the fundamental laws … Continue reading The role of physics in local government 2
An email drops
An email drops into my inbox, a simple, single email. It’s one of many but it isn’t expected and it isn’t wanted. It’s not even addressed to me. It was forwarded to me by a colleague, copied into me as it mentions my name in its text. My name is spelt out and not in … Continue reading An email drops
The tedium of Motorways
How dull are motorways? Mile after mile of carriageways, two, three, four or even more lanes wide with sweeping curves and gentle inclines, built for speed and devoid of interest. Tarmac and concrete with overhead signs and distance markers repeated again and again in a groundhog sort of way and blue signs that hint at … Continue reading The tedium of Motorways
Lower quality = lower cost
Can you save money by providing a lower quality service? The answer is yes, well err no, or perhaps. It all depends upon what you mean. It seems like a good idea and it is a popular notion, especially in these straightened times, to consider limiting the quality of service that you provide on the … Continue reading Lower quality = lower cost
Thoughts from a Guerrilla Worker 