The power of social media

I use Twitter a lot. It is my way of keeping brand Phil alive and well. I know it works as people respond and always mention it to me when I meet up with them. As Carlos Fuentes said ‘We all need witnesses to our life to be able to live it.’ Occasionally though it … Continue reading The power of social media

Business development video

My forays into the world of video are getting better. I don’t know if I am getting the hang of it or just getting used to it but they certainly seem to be flowing better. Who knows, some day video may well be my medium. My latest has been to help out at Northumbria University … Continue reading Business development video

Sufferings of the world

‘You can hold yourself back from the sufferings of the world, this is something you are free to do and is in accord with your nature, but perhaps precisely this holding back is the only suffering that you may be able to avoid.’ I have always liked Kafka.  His work describes the frustrations of being … Continue reading Sufferings of the world

Dynamites 17

This year’s Dynamites awards was a little easier for me in some ways than last. It was the fourth time that we have come together to celebrate the best of the tech industry across the North East region. Last year, as chair of the judges it was part of my job to stand up on … Continue reading Dynamites 17

Digital Exclusion

It is an old story, probably old as technology itself. Some people have it and some don’t. The arrival of digital has opened up old fracture lines of social inequality. Some people are on the right side of the digital divide and some are on the other, the side of digital exclusion. Yet with digital … Continue reading Digital Exclusion

Doing customer service well

National customer service week has come and gone for this year but that doesn't mean that I cannot recognise good service when it happens. Two occasions have stood out for me in the last few weeks that show that a retail experience can still be enjoyable even if, as in one case things go wrong. … Continue reading Doing customer service well

Informal Friday

Informal Friday is great. It takes place on the third Friday of every month in BarLuga in the centre of Morpeth. You can go along between 8 and 10 in the morning and meet up with people, all sorts of people. The only real thing that they have in common is that they are in … Continue reading Informal Friday