An area the size of Wales

How often have you heard this international unit of area used to describe a bush fire, a flood or an area of deforestation?  The flood is covering an area the size of Wales. But what does this mean and why Wales?   There are plenty of other principalities to choose from and so why not San … Continue reading An area the size of Wales

An internal market

I think a lot about customer service.  I wear my Institute of Customer Services badge with pride.  You would think, therefore, that I would be supportive of the concept of the internal market. Well I’m not, at least not completely. The idea of the internal market is that services and functions within an organisation treat … Continue reading An internal market

In praise of Dickens

Happy birthday Charles Dickens.  So much has been written about him already that my few hundred words aren’t going to make much of a difference but here goes. I’ve just finished Great Expectations for the second time. I picked it up having enjoyed the BBC’s adaptation which they showed over the Christmas period.  It’s a … Continue reading In praise of Dickens