It is day 2 of Customer Service Week. Today’s theme is understanding complaints and I have been saving this one up. Getting down to London and back in one day is never an easy task. I don’t like staying away and so it means and early start and a late finish if I am to … Continue reading Virgin service – Understanding Complaints
Unfolding plans 108 – those little idiosyncrasies
Yes, I know it was hot the other day when I was down in London to present at a conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It felt like how it does when you step out of the plane after you have landed in the Costas. The people of … Continue reading Unfolding plans 108 – those little idiosyncrasies
Unfolding plans 87 – I’m an early adopter
I'm an early adopter. My twitter handle is @philjackman with no underscores or numbers. I didn't have to bastardise my name or think of some clever pseudonym. I'm just me. I’ve also kept my phil_jackman@hotmail.com address for the same reason and I’m happy with my WordPress account philjackman. They’re easy to remember and easy to … Continue reading Unfolding plans 87 – I’m an early adopter
